Return Policy

Return & Exchange Policy

At Scents N Seasons, we want you to be satisfied with your purchase.

Because perfume is a personal-use product, returns and exchanges are subject to the conditions below.

Damaged, Leaking or Incorrect Product

If you receive:

  • The wrong perfume
  • A damaged bottle
  • A leaking bottle
  • A product damaged during delivery

please contact us within 48 hours of receiving your order.

Please provide your order number along with clear photos/videos of the package and product.

If the issue is confirmed to be our responsibility, we will arrange an appropriate replacement or solution.

Change of Mind

Perfume is a personal-use product. For hygiene and product-safety reasons, we generally do not accept returns of perfumes that have been opened, sprayed, used, or significantly consumed simply because the customer does not like the fragrance.

We strongly recommend contacting us before ordering if you are unsure about a fragrance.

Exchange Requests

Exchange requests must be submitted within  14 DAYS of delivery.

To qualify for an exchange:

  • The product must be in its original condition.
  • The bottle must not be damaged.
  • The product should not be significantly used.
  • Original packaging should be retained.
  • Proof of purchase/order number must be provided.

Non-Returnable Items

The following may not be eligible for return or exchange:

  • Used or significantly consumed perfumes
  • Products damaged by the customer
  • Products without original packaging
  • Clearance or final-sale products
  • Gift cards

Shipping Charges

Original shipping charges are generally non-refundable.

If the return or exchange is caused by an error on our part — such as sending the wrong product or a damaged/leaking product — we will review and, where appropriate, cover the relevant return shipping cost.

For customer-requested exchanges, return and reshipping charges may apply.

Refunds

If a refund is approved, it will be processed using the available payment/refund method.

Refund processing time may vary depending on the payment method and financial institution.

Important

Please do not send a product back before contacting us. Unauthorized returns may not be accepted.

For return or exchange assistance, contact us with your order number and details of the issue.